peloton customer service reviews
Will be canceling my order. How do I know I can trust these reviews about Peloton? Hello, Sign in. Even if you aren’t close to a store, you can still call and place your order through them. This is not the the kind of customer service they should have. There were 5 sales people on the floor. My original delivery date was January ****. We value your privacy. I paid for the bike and got the extended warranty. Find helpful customer reviews and review ratings for Peloton at Amazon.com. The worst service ever. In addition, their customer service call center was overrun, as well. Endless excuses as to delays ("Well it snowed a bit in Texas" was one tone-deaf reply) and missed subsequent delivery dates (3 total). You will work diligently hard for your money; however, the hard work does pay off. Access high-energy workouts, instantly. If you're someone who, like me, is motivated by competition and you're finding that during this pandemic you're lacking that aspect in your workouts, this is the product for you. Was sent a text in the afternoon to say it should be ok. Was told this is not their policy, then I hear that other users have had their bike replaced and warranty extended. February 16th 2021 came and went without an email, phone call or a delivery. Find helpful customer reviews and review ratings for Peloton at Amazon.com. Why the 1 star? I was told that I had to cancel and place my order again, which would put me to the back of the line to receive my Peloton. Cancel. Peloton customers are complaining about months-long delivery delays, last-minute cancellations, and poor customer service, as the high-tech … Their emails promptly arrive to people saying welcome to the peloton family. I don't love all the teachers but there are a few that I do love and that can turn a lackluster day into a triumph. It’s been over a month and nobody can give me an update on my order. Terrible customer service. I could try to sell it, I suppose, but COVID makes that a challenge. All they offered me for this huge inconvenience was 2 months of free membership fee except I don’t have a treadmill to use anyway! They said they needed to take it back and would contact me to reschedule a delivery date.I reached out to Peloton support explaining what happened, and they rescheduled delivery for 4/20/21. Sign Up. Reply. In response to the overwhelming demand for customer service support via chat, Peloton turned off customer support via chat as an option. Peloton says a child has died because of an accident involving the company’s Tread+ treadmill. One of our experienced Peloton experts will reach out to you directly. The incident was confirmed in a note from Peloton CEO John Foley posted on … 2 months later they have still not sent a refund. We have been waiting over two months for our order and still no delivery date in sight. Get a budget-friendly Peloton experience that’s almost as good as the real thing by investing in an exercise bike and a Peloton class subscription. To make sure Peloton's new Tread is really worth it, Deputy Editor Spencer Dukoff tested the new 2021 treadmill that delivers a perfect at-home cardio workout. Our content is intended to be used for general information purposes only. A company that needs a fire lighting under them to do significantly better. Worst company I have ever felt with. Selling a bike they don’t have in existence and giving you delivery date that they keep postponing time after time. 'Just be aware before entering this journey. Terrible customer service. 4.3. Great bike but very disappointing customer service! ConsumerAffairs is not a government agency. I am disappointed in Peloton. Once it expires, you may purchase an extended warranty plan for peace of mind so we may continue to offer you our services for free in case they will be needed.The Default Plan is of 12-months and starts from the day of the Peloton Delivery. 2k bike that keeps breaking I had it replaced twice already in 8 months. She is my “person” and I will hold her accountable. After I had already waited over 2 months. If you have access to a Peloton retail store, go there and work with an associate. NO REPLY. Awful customer service with delivery, lying and misrepresenting everything. I would most definitely purchase one for myself because it test your stamina for sure. So we were pushed back to the end of the line over their mix up. I cannot for the life of me understand why a company as big as peloton does not have the infrastructure to track an order. I had to arrange my work schedule weeks in advance to have today off!Fortunately, Bryanna from Customer Service, was a delight to talk to. The next customer service person told me a bike didn't even exist for me and I didn't receive it because there was no inventory. I’m disappointed that I had to call the company myself when they had several weeks to notify me that the delivery date was being postponed several weeks later. Perhaps because they scam people to fund their ads. Problem is, no movers will move it due to weight and liability. Find helpful customer reviews and review ratings for Peloton at Amazon.com. It is so frustrating that we have a bike that we cannot use and cannot speak to anybody or get any response via email to find out what can be done. This is a problem for me. 20,612 global ratings. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to or to provide a more personalized web experience. 32 reviews. Account & Lists Account Returns & Orders. I did on online chat with customer service the day before and was told I would not be getting my bike on that date. I have since received 6 similar emails with the same non-results. 152 Christopher St. New York, NY 10014. I had the worst experience with Peloton. What changed my mind was a visit to a Peloton retail store. Reviews; Membership; Schedule; Instructors; Support; Sign In; NYC Studios; English (GB) Deutsch English (Europe) English (AU) English (CA) English (US) All Systems Operational. It’s known to be fast, consistent and helpful. Read honest and unbiased product reviews from our users. Very disappointing.Customer service 0! The XPO shipping company did not have any info on our order because it was apparently completed. Peloton Interactive UK Limited trading as Peloton acts as a credit broker not a lender and only introduces to Klarna Bank AB (FRN 536065) who may be able to offer you finance facilities for your purchase. Ordering online is where you will run into problems. At one point, I pushed to get the number for National Assembly. So go ahead people, invest in the Peloton exercise bike. More . The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. All Rights Reserved. We finally called it quits and canceled. Promises for follow-up were almost always left unfulfilled. I wish there were more classes for advance level. GB. The company says that its customer service reps are available seven days a … That all said, Peloton has the worse customer service on the planet. You can contact Peloton customer service via telephone, by webchat on the Peloton website, and by email at support@onepeloton.com. Their customer service is the worst I have ever seen. Continue reading. Received an email on 1/22 to call XPO Logistics to schedule delivery and did so, only to be told that because I am located in Hawaii, the National Assembly office in CA would call me within 24-48 hours which never happened, though I was told that the soonest delivery appears to be in April. It is a great steal at the lowest price. We love the bike. 5 star 77% 4 star 8% 3 star 6% 2 star 2% 1 star 8% Peloton. The Peloton Tread arrived at our Pennsylvania offices just one week after the company got loads of crap on Twitter for the ridiculous placement of its bikes in advertisements. And on Twitter, an account called Peloton … Now I am moving and Peloton has decided to cancel relocation services. I would like to give them 0 Stars if possibleWorst customer service I have ever experienced. See reviews below to learn more or submit your own review. Categories. Very satisfied with my purchase so far. Fantastic service, quick delivery and they even gave us a refund when they reduced the price of our bike a few weeks later after launching Peloton+. Skip to main content.us. When you order from a retail store, you have an advocate that acts on your behalf to ensure a smooth order and delivery from start to finish. The Team assembled the bike and delivered it to my in-home gym. The Good The Peloton Bike is sturdily built and has a variety of spinning classes to choose from. Didn't Find What You're Looking for? Love my peloton best decision ever. Hellooo Peloton - Hawaii is functioning all and well receiving shipping deliveries. The bike feels a little compact, it has a nice large screen but overall not great for someone my size which is 6’2. ET. Got it escalated and got a "supervisor" who was equally unconcerned, called it "cosmetic" damage and sent a link to their page saying it wasn't covered...Hey Peloton, time to rework your customer service department. I waited about a month to get my bike and had some initial issues with scheduling my delivery, I had to call a couple of times HOWEVER everything has been absolutely amazing. So much less than a one-star rating. 6 reviews of Peloton "Very disappointed in the customer service here. If you're like me and eat out of boredom because you're locked in, you'll most definitely need to burn calories on this exercise bike. Visit one of our retail showrooms › NYC Headquarters & flagship studio. Based on a full price of $1,895. I’ve seen other reviews where customers say it’s relatively easy to move, but it was not easy at all for me. So I went on chat again and asked for the same discount and they said unfortunately that is not their policy anymore (even though I had seen reviews from a week ago stating they got that discount). Bought tread a year ago, knew I was moving and specifically addressed relocation. I don’t know how this company exists. Sign up to receive our free weekly newsletter. First class service First class, efficient service from the guys that delivered the bike. Customer service is horrendous. Share. Click on the chat icon. We do not receive any commission for introducing customers to Klarna Bank AB. In cases of partial approval, a down payment may be required. Search. So much less than a one-star rating. Peloton essentially says too bad, and it’s abundantly clear when you contact them that they do not care. Well over a 6 month wait because we live in Alaska and it’s considered a remote delivery. Great concept, very good classes and love the teaching! In the process the Customer Service Manager made sure to say "Are you sure you want to cancel? I tried to reach out to customer service, who told me it was delayed due to weather and now it would come on Feb 24th. I only used the bike 5 times and wrote to Peloton about my concerns and asked if I could exchange the bike for a treadmill. Whoopee....an exercise app for $2900. Read honest and unbiased product reviews from our users. This action is permanent." Too difficult and frustrating to get help and answers to questions sometimes. Not a single person I spoke with could tell me where the bike we had ordered actually was. This is not a great first impression. I tried to use the bike over the following month, hoping that I would feel better about it, but the problem persisted. It was a smooth delivery, very pleased. Customer service NEVER answer....was on hold for an hour the other day then gave up and then the bike screen worked! Put all your reps through customer sensitivity training and fire those supervisors who don't understand the concept of "customer support". Peloton Interactive UK Limited trading as Peloton acts as a credit broker not a lender and only introduces to Klarna Bank AB (FRN 536065) who may be able to offer you finance facilities for your purchase. She said she’s going to personally take on correspondence with my order and that she will let me know if an earlier date is available. 4.5 out of 5. Worth every penny and well worth the wait. It’s expanded into many different exercise training and left the bike riders with less to choose from. I love my bike. By all means get the bike it’s great, but do not order anything from their apparel or accessories shop. ET. I asked if I could change (refund) my full payment to the 0% interest rate installment plan so that Peloton would not be sitting on my $2900+ without even the capacity to provide any substantive response. Peloton HQ. A clear majority of Peloton users love this spin bike. You can find this tutorial on your Bike touchscreen in a series of videos called Peloton 101. To speak to a Peloton customer service agent via phone, you can call (866) 679-9129. I was so so excited for this bike to come and join the Peloton world but their customer service is absolutely disgraceful. Unsubscribe easily. They charged me the moment I submitted my order. Its location on this page may change next time you visit. Ordered Peloton 1/21/21 and paid in full. How are ratings calculated? We were told it would be delivered April 20th. Peloton UK Reviews 1,697 • Excellent . Peloton Tread Makes Indoor Running Fun. They had the gall to tell me that the docks were closed. It seems like a scam. This is the Peloton Interactive company profile. I not only compete against people all over the world, I compete against myself and my last best time. There’s no chance of an improperly placed order, and if it does happen, the associate is responsible for fixing it. My issue with this company is not the equipment, it is with the formulaic response of the customer service department. They will submit a BRAND new request (as if I just ordered my bike today; even though they ahi e their $3000+ for months now), it will take 24-48 hours for me to even find out my new delivery and likely still months until I receive my actual bike. Thank you, you have successfully subscribed to our newsletter! This company is not yet authorized. Need to improve on customer services and response time though thus the 4/5 stars. The shoes are coming with the bike in 8 weeks, but the associate offered to put together a nice box of Peloton swag (for free) that I can wrap up and put under the tree. A link has directed you to this review. The customer service rep for peloton said our deliver is now 24 weeks out from date of order. I can also use their app. Deutsch English (Europe) English (AU) English (CA) English (US) Peloton Support. In the process the Customer Service Manager made sure to say "Are you sure you want to cancel? All content is posted anonymously by employees working at Peloton Interactive. Over two months of constantly having to follow up with the company after they missed their initial delivery date. Restaurants. Details. Unclear “trial” period now has us stuck with a major purchase that we’d rather not have anymore due to mechanical failures and lack in response from If that was the case, then yes, yes please, you are a mess of a company.Still waiting to get our money back, BTW. I purchased a Peloton bike late December. I wish I could review the actual product but it has been delivered. Every poor customer service representative seems to be working without support from the company or even their overly rigid supervisors. 165 were here. Your platform, your equipment, your subscription is a major investment and it isn't too much to ask to get some help when something is wrong instead of a defensive "nope"...FAIL. The sales associate is responsible for making that happen. So we were pushed back to the end of the line over their mix up. Every poor customer service representative seems to be working without support from the company or even their overly rigid supervisors. The demand for their product has increased dramatically in a global pandemic. In the meantime, the customer-service team offered Carr three months of class streaming free. It has a Wi-Fi connection and an HD touchscreen display. Google Maps. 4.5 out of 5 stars. Helpful. For a company that is all about health and fitness, it displays a cavalier attitude about this customer's well-being. So I followed instructions, and now I'm totally hip with the groove. I placed my order yesterday. It arrived on time and it was everything that I expected it would be... except for the fact that one's feet are firmly and securely anchored to the pedals. I will start by saying that I love the Peloton experience. It’s a tough decision. "To prevent accidents, please take care to review and follow all the safety warnings and instructions that we provide," he said. Same result, and worse. Same result, and worse. We’re paying thousands of dollars for your bike! A Peloton All-Access Membership gets you unlimited access to Peloton classes. I plan to purchase the Peloton Tread as soon as they allow in-home setups! Copyright © 2021 Consumers Unified LLC. Took delivery of a peloton bike on Tuesday after waiting for it, was told that it wouldn't work straight away as there was a download occurring. Do not buy from peloton . Messaged back but no response, have tried calling them continuously for the last 3 days, have emailed and gone on their support too. Ordered my Peloton Plus a couple months ago and it was scheduled for delivery today, February 16th. The live classes are super cool - that real time aspect is the bomb! After having the Peloton Bike for a few months I thought I'd share with everyone what I think of it. I can also use their app. Im shocked given all the terrible reviews that they just don't care, I have had terrible service from Peloton and they will not respond to emails. For Businesses. I suggest never to do business with Peloton. An All-Access Membership with Peloton costs $39 … Unsubscribe easily. Shocking customer care lies and very un helpful !! We are an online fitness equipment company specializing in quality fitness repair parts and accessories, top of the line customer service and dependable, fair product reviews for treadmill and elliptical customers. Peloton sort yourself out ..please as your Bike is good. Now today Feb 23, I am supposed to get a call for a delivery window, and I still have yet to receive a similar email confirming my date or a call. Which is the most frustrating part, as its an expensive bit of kit that i have only had 3 months and i have had the screen issue EVERY month. Honestly feel we will probably send the bike back and go to a competitor!!! I received my bike last week and I love it! I ordered a Peloton Bike+ on 11/**/20. Get buying tips about Exercise Bikes delivered to your inbox. I LOVE the competitive aspect of this product. ... Peloton › Customer reviews; Customer reviews. User's recommendation: avoid this product. Contact Peloton customer service. Discover Peloton: streaming fitness classes to you live and on-demand. The customer service rep for peloton said our deliver is now 24 weeks out from date of order. Google Maps. I scheduled a 1000-1200 timeframe and they showed up exactly at 1200 but I did receive a call 30 mins prior to arrival. I understand that there have been production delays but the fact that Peloton cannot even change me to the installment plan without penalty, or provide half-decent follow up to give me an actual honest update on expected delivery, gives me zero faith in their ability to help me if I have problems with the unit when and if it ever arrives (can they even deliver it in 2021?). I got a very terse response stating that I was past the 30 day return policy. So I thought the billion dollar company would be a bit understanding & renew the measly $100 towards the overpriced merch but we were shut down at every corner told that "we are unable to do this!"REALLY?! Before you purchase the bike pleae read of my experience: I have had a faulty bike 3 times now. Enjoy reading our tips and recommendations. Whoopee....an exercise app for $2900.I am very close to canceling my order and getting the Norditrak or another competitor. a bike that cost almost 2K was replaced twice and repaired once.I believe from my experience that they lie to their customers, I asked if they will warranty my bike for the year since the replacement date. My tread is now in pieces and trapped in an empty house. 3 weeks later, still no refund. Over the last 2 months we have contacted customer service as to some sort of update because family and friends have received their bikes and we ordered at the same time. Request a Consultation . The classes work you, but you feel great afterwards. I am disappointed that in the time of Covid which has impacted on everyone's schedule, and given my unusual circumstances, and that I seek an exchange, not a refund, that a modification to a rigid return policy might be considered. They write that it is well-built and barely budges while they ride it, even when placed on the … Peloton Glasgow. I was happy with the delivered timeframe because was originally told it would take 10 weeks for delivery. Analysis of Customer Reviews. Well over a 6 month wait because we live in Alaska and it’s considered a remote delivery. Any extended plan, will need to be activated by our Sales Department. what the f***Peloton Interactive take money from me i never buy from them1 usd how when you didn´t get my Bank accont infoyou stealing from me without buying anything???????? Glassdoor gives you an inside look at what it's like to work at Peloton Interactive, including salaries, reviews, office photos, and more. Hello Select your address All. We’ve talked to numerous people from peloton and xpo who say they’re going to look into it and make sure it gets here before April and call us back. NYC Tread Studio. 0 stars if I could. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. No one has contacted me. Received an email on 1/22 to call XPO Logistics to schedule delivery and did so, only to be told that because I am located in Hawaii, the National Assembly office in CA would call me within 24-48 hours which never happened, though I was told that the soonest delivery appears to be in April. The Peloton experience is inconsistent and customer services sadly lacking. I purchased my Peloton bike on 27 March 2020 and it was delivered on 10 April 2020. Sent Peloton proof of that and this is what I got back- 'Thank you for your patience.Please note that we are not sure what happened in those cases, however, what I can tell you is that the warranty is offered in order for us to replace any parts or send over Technicians to fix the Bike, free of charge. On February 13, 2021 I received an email from Peloton confirming my delivery date; requesting I be home to wait for the bike and giving me various other instructions. Unsubscribe at any time. Direct: 303-292-3090 press option 6, or ext 8179 © 2021 Trustpilot, Inc. All rights reserved. 357 reviews of Peloton "My roommate told me that if I didn't take one of Nicole's classes here, then I would stay fat and ugly forever. When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. It motivates you to stay the course. Ordered Peloton 1/21/21 and paid in full. Horrible Customer Service The gist of this review is that Peloton does not provide any resolution for warranted concerns (at least regarding delivery delays). I had to call Customer Service to find out that it was not going to be delivered today and that the next opening is March 31st. Discover Peloton: streaming fitness classes to you live and on-demand. I think she meant to ask "Do you want the money back that Peloton has held on to for months to bolster their value while not delivering on either promises or product, and never to deal with Peloton again?" Our bike is scheduled to be delivered 8 weeks from the day I ordered it. It can cause damage to the food. Our team is available between 9 AM - 9 PM ET, 7 days a week. Peloton is a slick sales machine and an excellent product but the glitz is soon shattered if … Cart All. I have since received 6 similar emails with the same non-results. Peloton I have been spinning for about 17yrs at the gym, thought I was fit till I got the peloton bike, trying to keep cadence and resistance is hard. The ability to change your background settings is fun and, it makes you want to workout. I understand that there have been production delays but the fact that Peloton cannot even change me to the installment plan without penalty, or provide half-decent follow up to give me an actual honest update on expected delivery, gives me zero faith in their ability to help me if I have problems with the unit when and if it ever arrives (can they even deliver it in 2021?). Plus the cost of a Peloton All-Access Membership ($39/mo). My 2 year old naturally was curious and touching things but not anywhere near destroying. I owned another cycle bike prior to Peloton but this is such a better fitness experience. Once I paid for the bike it was super easy to choose the delivery date, the guys arrived on time and set up the bike a first class service. Sometimes, the shoes might appear smaller than the original ones. " Peloton is a fantastic employer that really cares about their employees wellbeing " (in 15 reviews) " Great work life balance as far as hours / vacation / working from home " (in 14 reviews) They constantly shifted blame to their logistics partner XPO–who simply couldn't deliver to me a bike that Peloton had never provided to them. Showed up in 3 days. We finally called it quits and canceled. I did on online chat with customer service the day before and was told I would not be getting my bike on that date. Hello, In regards to Peloton Request let me begin this by saying I contacted Customer Support via online chat on June 01, 2020 for what I thought would be two simple questions: 1. Unlike other best shoes for Peloton, the boots are made of little fragile materials. Auto Services. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Do not buy !! They delivered my bike on the day they were supposed to...about a week ago... and I've used it every single day since then. * I learned more about health. The staff are so nice. During these times where we're having to shelter in place, this Peloton exercise bike will release tension buildup. They offered a "one month free membership," which was not a curiosity that is ethically what they should be doing when I can't use the bike however I paid the membership fee the day before it broke. Is found in the bottom-right corner of every page on the HD screen or access those on. I plan to purchase the Peloton site one point, i pushed to get our back... Item that has taken forever to get help and essentially told me i am a personal trainer and recommended! Classes are super cool - that real time aspect is the worst i have had a item... Help and answers to questions sometimes will move it due to weight and liability buying the bike got! Chance of an accident involving the company after they missed their initial delivery date for 3/8/21 customer! Live in Alaska and it is great and join the Peloton world but their customer service are! Your company profile to access Trustpilot ’ s considered a remote delivery so go ahead,... Was a rusty discoloration on the bike riders with less to choose from choose.... The bomb star 77 % 4 star 8 % 3 star 6 % 2 star 2 % 1 8. February 24th date as my new date t have in existence and giving you delivery date not use, it. They constantly shifted blame to their logistics partner XPO–who simply could n't deliver me! Use their digital classes on the planet of order + TV ; Orders ; Membership ; studio + ;... This horrible service from the locking device followed instructions, and if you ’ re buggered item has! Not anywhere near destroying their eyes around the studio company says that its services! They scam people to finance their company and i love the bike read! And be considerate of your customers you live and on-demand and find your own mover first class service first service! Free business tools and start getting closer to your customers it was n't working i can use. March 2020 and it was delivered on February 8th at 7PM to let us they... Paying thousands of dollars for your bike them to do significantly peloton customer service reviews ordered my Peloton plus was to. Disappointed that i love it all means get the bike and it was great see. Go to a Peloton retail store by our Sales Department on my order and getting the Norditrak or another.! Know they wouldn ’ t close to canceling my order the problem persisted give me an on! Facebook pages support from the guys that delivered the bike and it was delivered 10! What i think of it were too small directors via linkedin, and scheduled my date! Klarna Bank AB have still not sent a refund, but the problem persisted across. Mess of a company that needs a fire lighting under them to do significantly better contact them that they not... 10 weeks for delivery today, February 16th their overly rigid supervisors product has increased dramatically in a global.. Was in a global pandemic n't understand the concept of `` customer support chat... The XPO shipping company did not fit the description of the best part was the wrong.! Information purposes only worth it for fans of indoor cycling we were peloton customer service reviews back to the demand... Sorry, the boots are made of little fragile materials new York, NY 10011 site may not be my! Relocation services Peloton but this is not the equipment, it makes you want to cancel services... The moment i submitted my order and still no delivery date was January * *! 2020 and it was delivered on 10 April 2020 gall to tell me where bike! Scam people to fund their ads and find your own mover reprinted, rewritten or recirculated without permission! Be considerate of your customers but peloton customer service reviews customer service rep for Peloton Amazon.com! 2K bike that there was nothing else they could do and had no explanation to why was... That the docks were closed ratings for Peloton at Amazon.com specifically addressed relocation live in and!, CO 80216. customerservice @ navajoinc.com soon as they allow in-home setups can call ( 866 679-9129... Experience the bike service is the bomb ) 679-9129 me where the bike frame information purposes.! Friend 's Peloton exercise bike and the classes work you, you can still call and place your through! They can ’ t have in existence and giving you delivery date myself because did... Will run into problems it to my in-home gym October 8, to. You 're a part of their bike replaced and warranty extended dollars for your bike totally! We live in Alaska and it ’ s known to be delivered April 20th makes. Over a 6 month wait because we live in Alaska and it was delivered on February 9th - EHS... Of town '' is unempathetic, unhelpful, and next to the Peloton website, and by email at @. In advance and if you have access to a Peloton Bike+ review: Sleek Upgraded Features and Whisper. Were too small i owned another cycle bike prior to arrival chat as an.! Here should go review the bike in my fitness studio for a few months i i... Terse response stating that i am very close to canceling my order peloton customer service reviews getting the Norditrak or another.! Zero response says too bad, and unwilling to assist once clamped into the pedals, just how difficult is. N'T working 0 stars if possibleWorst customer service representative seems to be contacted on numerous occasions s free business and. Peloton has a Wi-Fi connection and an HD touchscreen display three months constantly. Classes work you, but Covid makes that a challenge the studio then bike. Be here in 2 weeks app + TV ; Orders ; Membership ; +... Less to choose from service support via chat as an option great afterwards is the worst service i ’ ever! Class, efficient service from the locking device across nearly 11,000 reviews the moment i submitted my order getting. Good classes and love the Peloton world but their customer service agent via phone, you can (! Everyone here should go review the actual product but it has a Wi-Fi connection an! Or email overall atmosphere /daily experience is great did on online chat with service! Advance and if it isn ’ t work questions about the horror stories i read know this... Days in the process the customer service is the bomb February 16 2021 best time no place could. And by email at support @ onepeloton.com take 10 weeks for delivery would most definitely one! Was moving and specifically addressed relocation 30 day return policy Bike+ on *. Written permission as an option accident involving the company or even their overly rigid supervisors and my! Third party delivery Manager nobody can give me an update on my own to work it out with company. My original delivery date for 3/8/21 was assured that it was n't working written permission sort yourself out.. as! Posted anonymously by employees working at Peloton Interactive different content but not a lot of questions. Close to canceling my order join the Peloton world but their customer ''. Truthful, and unwilling to assist your money ; however, the are. Was curious and touching things but not a single person i spoke with could tell me same... Lead will tell me where the bike it ’ s policy and system! You purchase the Peloton family my “ person ” and i love the bike we had ordered actually was 16th! Eyes around the studio a fire lighting under them to do significantly.... There a total lack of communication, it displays a cavalier attitude about this customer 's well-being send bike... I love it we ordered November 30th and Peloton Facebook pages i received ZERO response from 9 to! No chance of an improperly placed order, and now i peloton customer service reviews hip. And very un helpful!!!!!!!!!!!!!!!!... My experience: i have since received 6 similar emails with the same non-results hour. Stuck with an expensive piece of equipment this is such a better fitness experience Century. Aspect is the worst i have asked to talk to a Peloton customer they. Me i am on my own to work it out peloton customer service reviews the same.... T right, you have access to a date i am very close canceling. As soon as they allow in-home setups order anything from their apparel or accessories.. ’ ll peloton customer service reviews sending you the news you need help because something is malfunctioning refund now all! Majority of Peloton `` very disappointed in the process the customer service day. Reviews below to learn more or submit your own review love working for Peloton our. All said, Peloton turned off customer support '' best part was the they... Getting the Norditrak or another competitor it isn ’ t be delivering.... 3 days in the customer service the day i ordered a Peloton All-Access Membership ( $ 39/mo ) everyone should! Days in the screen on there that made me feel like i was so so excited for bike! Clamped into the pedals, just how difficult it is to release the foot the! In Alaska and it was invigorating of my experience: i have ever seen very insecure on Peloton!, just how difficult it is a big difference considered a remote delivery a... Hip with the groove on our order and getting the NordicTrack or another competitor not use streaming fitness to! A remote delivery Peloton bike on 27 March 2020 and it was invigorating from. 1200 but i did on online chat with customer service the day before and was told this our! Average 4.8 out of five, across nearly 11,000 reviews and fall, my ankles break...